It is easy to feel overwhelmed by the sheer number of moving companies everywhere that promise the best service at the lowest price. The first step to take is to check the mover’s Better Business Bureau (BBB) rating. Then you should find out if the company has a physical address; that way you can weed out potential scams.
You also need to know how long they have been in business. Next, ask the moving company if they use their own, full-time employees for their jobs. Some movers hire subcontractors, and if they do, you might want to look for a different company. Subcontractors are not always fully trained, professional movers and you will want the best service available. In addition, the question of liability regarding subcontractors will need to be discussed if you do choose to hire them.
Another sign of reputable full-service moving companies is good customer reviews, which you can read on a number of online forums, message boards, and watchdog entities’ web sites. If you see consistently high praise for a company that has a local office, you can then learn more by visiting the company and finding out a few things—do they take the time to explain their policies and services? Does the company have printed materials that you can take with you, and do they answer your questions and address any concerns you may have without pressuring you in any way? Look around the office.
Are the company’s licenses prominently displayed? Take a moment to read them. What about the employees—do they have the company logo on their shirts? Before you leave, look outside as well, to see if the moving trucks and vans are marked with their logo and are clean and well-maintained. It pays to be careful about every aspect of your move since you are entrusting your possessions to the moving company.
There are unscrupulous people who will actually drive the truck loaded with your things, take it to an unknown location and either steal your belongings or demand more money before they will give it back to you. That is why any time you invest in researching a moving company is time well spent.